Shopify order integration
Support Agent has direct access to order data. Customer asks about order status → responds with exact tracking information, expected delivery date, and carrier. No searching, no waiting.
Every customer question answered, 24/7, without adding staff
Sero Support Agent answers questions about order status, returns, and products directly from your own systems, 24/7 and in the customer’s language. Your team only handles what truly requires attention.
Price: upon request
More than 500 brands already trust Sero in retail, travel, beauty, and more
80%of questions answered automatically
<2 minaverage first response time
24/7Available, including outside business hours
4,6 / 5Average CSAT after implementation
Customer service that knows what you know
Intelligent escalation
Complex questions, complaints, or emotionally charged conversations are immediately routed to your team, along with the full conversation history, customer profile, and recommended action.
Product knowledge based on your feed
Synced with your product catalog. Questions about sizes, materials, availability, and alternatives are answered accurately and kept up to date.
Multichannel (chat, email, WhatsApp)
One configuration, multiple channels. Support Agent can be deployed as a webshop chat, email responder, and WhatsApp Business bot, with a consistent tone and knowledge base.
Return policy & FAQ
Upload your return policy, FAQ documents, and shipping terms. Support Agent applies them to every relevant conversation—never generic, always on-brand.
CDP-aware customer recognition
Connected to Sero CDP, Support Agent recognizes VIP customers, purchase history, and segment membership, and automatically adjusts priority and tone.
Optional: Sero CDP
Support that knows the customer
Support Agent works right away, even without CDP. Add Sero CDP and the agent automatically gets customer context: Are they a VIP? Have they complained before? What’s their churn risk? This determines the priority and approach for every conversation.
Lifecycle Process
VIP customer recognizedLTV > €500Ticket sent directly to senior support, compensation proactively offered
First purchaseNew customerExtra-friendly tone, with onboarding tips included
Churn-risk segmentCustomer is at risk of churningEscalatie naar je team met churn-alert en aanbevolen retentieaanbod
Scales to your volume
Sero Support Agent
On demand
Custom pricing tailored to your volume
- Online store chat widget
- Product catalog integration
- WhatsApp Business integration
- CDP integration (customer prioritization)
- Multilingual support
- Operate integration for workflows
- Escalation to team
Frequently asked questions about Support Agent
How does Support Agent know my return policy and order data?
Support Agent connects directly to your online store backend and OMS. When activated, it imports your return policy, product data, and frequently asked questions. Order data is retrieved in real time, so the agent can always provide the current status of an order without involving an employee.
When is my human team involved?
You define the escalation rules: based on sentiment, complexity, order value, or specific topics. When a conversation is escalated, a team member receives the full conversation history along with the customer profile, so they can pick up right where the conversation left off.
Which channels does Support Agent support?
Support Agent is available via live chat on your online store, email, and WhatsApp Business. All conversations come together in one inbox. Manage everything from one dashboard, regardless of which channel the customer uses to reach out.
How quickly can I launch Support Agent?
The average implementation time is two to three business days. Onboarding includes connecting your online store, importing your policy documents, and setting escalation rules. Sero guides you through the process step by step.
Never answer a ticket late again
Schedule a demo and see how Support Agent transforms your e-commerce support. Includes a live demo using your product data.