AI Customer Success Manager

About Sero

Sero is an AI-first consultancy from Amsterdam. We help organizations not just understand AI, but truly put it to work. From strategy to implementation and training to adoption, we make AI part of how people work.

We work with organizations in retail, finance, e-commerce, and the public sector, among others. No drawn-out processes—just multidisciplinary teams that move fast, experiment, and learn. Our culture is curious, open, and a little unconventional. We believe AI only creates value when people want to and can work with it.

What will you do?

As an AI Customer Success Manager, you’ll be the link between our clients and our AI experts. You’ll ensure that clients aren’t just satisfied, but truly successful with the solutions we build together. You’ll guide clients from initial implementation through long-term adoption and growth. Along the way, you’ll combine strategic insight with a practical approach.

• Guiding clients through the adoption and implementation of AI solutions
• Building strong relationships with stakeholders at different levels
• Translating client goals into concrete success plans and measurable results
• Organizing workshops, onboarding, and evaluations
• Monitoring usage, adoption, and impact while proactively identifying opportunities for improvement
• Collaborating with consultants, developers, and trainers to translate client needs into solutions
• Identify opportunities to expand and deepen relationships with existing customers
• Bringing market feedback back to the team to continuously improve our services

You understand what organizations need to change and know how to bring people along.

Who are we looking for?

• 2–4 years of experience in Customer Success, account management, consulting, or a similar role
• Experience with B2B clients and complex organizations
• Strong communication and stakeholder management skills
• A proactive and structured way of working
• An interest in AI, technology, and digital transformation
• The ability to translate customer needs into concrete actions
• Experience with adoption, change, or training is a plus
• Fluent in Dutch and English

Why Sero?

• A role with significant responsibility and room for initiative
• Working with innovative AI applications and organizations that are ready to make real change
• An enthusiastic, multidisciplinary team
• Flexible, hybrid work from our Amsterdam office
• Room to grow in AI, consulting, and leadership
• A competitive salary and excellent benefits
• Regular team activities, knowledge-sharing sessions, and experiments with new technology